FAQ

Questions on Shipping/Dispatching
Q - How long will my order take to dispatch?
A - All prerolled roach excluding custom orders take 3-5 business days to dispatch, roach books excluding custom orders take 5-10 business days to dispatch. Custom orders are all 10-14 business days to dispatch.

Q - Which shipping provider do you use?
A - All UK shipping is done by Royal Mail, some larger orders may be shipped with Hermes. International orders are shipped with Royal Mail and then passed onto your local shipping provider, further details can be found on royal mail's website.

Q - What guarentees come with my shipping? (UK Customers)
A - With Royal Mail's 1st class tracked/signed for its a delivery aim of 1 day, however if delayed it wont be declared as lost by Royal Mail until 7 working days after the expected date. With Royal Mail's 2nd class tracked/signed for its a delivery aim of 3 days, however if delayed it wont be declared as lost by Royal Mail until 14 working days after the expected date. Guarenteed by 1pm ensures it arrives by 1pm, if not (and they haven't attempted delivery) then you are entitled to a shipping refund, if it doesn't show up at all then Royal Mail can be contacted to find out what the issue is! All are insured so if after the alloted waiting times the order still hasn't arrived then you'd be able to recieve a refund or we can arrange to send you a new product out! :)

Q - My order hasn't arrived yet what can I do?
A - If in the UK; check the tracking to make sure it hasn't been delayed, delivery attempted or delivered to a neighbour. If it doesnt arrive on the expected day please allow 15 working days for 2nd class and 8 working days for 1st class deliveries before making a claim or contacting us as per Royal Mail's policies we can't do anything before that! If it's guarenteed by 1pm and hasn't arrived then please contact us after 3pm the same day (if delivery hasn't been attempted) and we will be able to resolve this!

Questions on Custom Orders
Q - How do i order Custom Roach Books or Custom pre-rolled roaches?
A - If you send your logo/image or desired text (with any ideas on font styles) to the email below and we'll get back to you with a couple of samples, if you like one of them you can place the order and we'll start to make them for you! :)
Please send your logo/image to - [email protected]



I hope these answered all of your questions but if you haven't found an answer to your question or you have any other issues please contact [email protected]
Thank You! :)